FAQs
More FAQs- Who is responsible for paying for the service?
- What about sewage contamination?
- When should disinfection services be considered for my home?
As the property owner you are responsible for payment and will need to sign a form authorizing payment for the restoration services. If this is an insurance claim, ServiceMaster Restore generally collects only the deductible (co-payment) amount from you and bills the balance to your insurance provider as a service to you. If you have a large loss, your mortgage company may be included as a payee on the payment from your insurance company, and you may need to obtain a signature from them as well. If your claim is not covered by insurance or you decide not to file a claim, you will be expected to pay in full. A payment schedule may be agreed upon prior to the start of any non-insured work.
Hard surfaces can be cleaned and sanitized after water damage occurs. Affected items that cannot be sanitized will require disposal. Porous materials such as drywall, ceiling tiles, insulation, particleboard, paneling, etc. that have been directly affected by the damage should be removed during the emergency service visit.
Disinfection services from ServiceMaster Restore, should be considered whenever you suspect or have confirmed the presence of contaminants, viruses and other pathogens in your home. Whether it's due to recent rodent feces, viral illness, sewage backup, or other environmental hazards, our highly trained technicians are equipped with specialized products and equipment to properly clean and disinfect the affected areas of your home. Not only does this ensure the safety and health of you and your family, but it also reduces the risk of spreading contamination to other areas of your home. Trust in ServiceMaster Restore to provide expert disinfection services for a clean and safe living environment and peace of mind.